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Ordering & Shipping Information

Ordering's easy! And your satisfaction is 100% guaranteed -- always. We accept VISA, MasterCard, Discover, American Express, and Smart2Pay™ credit cards.

5 Ways to Order

1. Online

You can find and order the items you want right here in our online catalog. It's the fastest, easiest way to get the products you need!

Order now

(Note: Personalized items cannot be ordered online. Please call 1-413-259-8870 for information on personalization.)

2. E-mail your order to

(Please note that e-mail is not secure. We do not recommend including credit card information in your e-mail. If you wish to use your credit card for payment, please phone, mail, or fax your order, or take advantage of online ordering.)

3. Phone (800) 477-4776

When ordering by phone, please have product name, quantity, and item number ready.

4. Fax

Fax the order form (or your purchase order) to (815) 632-6906

5. Mail the order form (or your purchase order) to:

Channing Bete Company
Attn. Customer Service
1500 HALO Way
Sterling, IL 61081

If you need an order form, please call.

Money Back Guarantee

We're not satisfied unless you're delighted! If our materials are not everything you expect, you may return them within 30 days for a full refund or exchange.

Shipping & Handling

Most orders are shipped from our warehouse in Illinois, within one business day. Personalized orders take a bit longer.

Shipping & Handling Fees

Standard Ground Shipping

U.S. (including Alaska & Hawaii) International (including Puerto Rico & Guam)
Orders <$3,000 Subtotal of order x 0.0995 (minimum $10.95) Actual shipping - quote needed
Orders $3,000-$19,999.99 Subtotal of order x 0.05
Orders $20,000+ Actual shipping - quote needed

Express Shipping

U.S. (including Alaska & Hawaii) and International (including Puerto Rico & Guam)
All orders Actual shipping - quote needed

Call 800-477-4776 for additional information.