Ordering & Shipping Information
Ordering's easy! And your satisfaction is 100% guaranteed -- always. We accept VISA, MasterCard, Discover, American Express, and Smart2Pay™ credit cards.
5 Ways to Order
1. OnlineYou can find and order the items you want right here in our online catalog. It's the fastest, easiest way to get the products you need!
(Note: Personalized items cannot be ordered online. Please call 1-413-259-8870 for information on personalization.)
2. E-mail your order to service@channingbete.com(Please note that e-mail is not secure. We do not recommend including credit card information in your e-mail. If you wish to use your credit card for payment, please phone, mail, or fax your order, or take advantage of online ordering.)
3. Phone (800) 477-4776When ordering by phone, please have product name, quantity, and item number ready.
4. FaxFax the order form (or your purchase order) to (815) 632-6906
5. Mail the order form (or your purchase order) to:Channing Bete Company Attn. Customer Service 1500 HALO Way Sterling, IL 61081
If you need an order form, please call.
Money Back Guarantee
We're not satisfied unless you're delighted! If our materials are not everything you expect, you may return them within 30 days for a full refund or exchange.
Shipping & Handling
Most orders are shipped from our warehouse in Illinois, within one business day. Personalized orders take a bit longer.
Shipping & Handling Fees
Standard Ground Shipping
| U.S. (including Alaska & Hawaii) | International (including Puerto Rico & Guam) | |
|---|---|---|
| Orders <$3,000 | Subtotal of order x 0.0995 (minimum $10.95) | Actual shipping - quote needed |
| Orders $3,000-$19,999.99 | Subtotal of order x 0.05 | |
| Orders $20,000+ | Actual shipping - quote needed |
Express Shipping
| U.S. (including Alaska & Hawaii) and International (including Puerto Rico & Guam) | |
|---|---|
| All orders | Actual shipping - quote needed |
Call 800-477-4776 for additional information.